Privacy Policy

Dear User,
on this page you will find information on how to manage your personal data through our site.
We provide this information not only to fulfill the legal obligations regarding the protection of personal data provided by the Regulation (EU) 2016/679 GDPR or "Regulation" , and by the national legislation D.LGS June 2003, n 196 of the code regarding protection of personal data, but also because we believe that the protection of personal data is a fundamental value of our business activity and we want to provide you with any information that can help you protect your privacy and control the use that is made of your data in relation to the browsing experience on our site.

Data Controller and Data Protection Officer

The Data Controller, i.e. who makes decisions regarding the methods and purposes of the processing, is:

The Data Protection Officer is:

Information on the processing of personal data

When you visit, consult or use the services available on this site, we can process the following personal data (i.e. data relating to identified or identifiable people). For each type of data you will find information relating to the purpose of the processing, the mandatory or non-mandatory nature, the methods and place of treatment, the legal basis of the processing, as well as the subjects to whom the data can be communicated and the related retention period .

Name, surname, username

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Account registration Provision of the service requested by you (e.g. webinar registration, newsletter, quotes) Together with any contact data released (see below) and with your consent, the sending of promotional messages on the products and services of and, possibly, of other group companies. With your consent, together with the additional information below, profiling and browsing experience analysis for marketing and promotional purposes	Required for account creation Required for the execution of the requested service Except in the event that the data is necessary for other purposes, the release of data for sending promotional messages on the products and services of and, possibly, of other group companies or for profiling activities is optional and may be omitted.	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	As for the purposes related to the management of the account and the execution of the requested service, your data is processed on the basis of the need to perform your request. As for the purposes of sending promotional messages and / or for profiling purposes, the data are processed only if you have expressed your specific consent.	The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site. Furthermore, in case of consent to the processing of data for marketing purposes, and possible profiling, the data may also be processed by marketing agencies, market research or other companies, as data processors, for purposes related to management and the sending of newsletters and commercial information via email, direct sales, market research or other promotional activities and for profile analysis.	For the period strictly necessary to achieve the purposes for which they were collected (i.e., for the duration of the relationship with the customer, and for the conservation for civil, fiscal and accounting purposes). In the case of data processing for marketing and / or profiling purposes, the data are stored until consent is revoked, or within the maximum terms permitted by law.

Billing information and payment details

Purpose of the treatment

Mandatory or not to provide data

Method and place of treatment

Legal basis for data processing

Recipients of the data

Data retention period

Tax and accounting management of transactions
Provision of the service you subscribe (e.g. webinar registration)
Third parties offering the payment service have access only to limited information regarding this data

Mandatory for completing the purchase and supplying the requested service / product

Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

Your data are processed on the basis of the need to execute the purchase contract.

The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site
Furthermore, the data could be communicated to third parties (e.g. marketing agencies or other companies) for purposes related to the management and sending of newsletters and commercial information via email, direct sales, market research or other promotional activities.

For the period strictly necessary to finalize the transaction and to keep it for civil, fiscal and accounting purposes.

Email address

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Account registration Provision of the service requested by you (e.g. registration for events, webinars, newsletters, quotes) Sending information and other activities necessary for the conclusion or execution of contracts of which the interested party is a part Sending newsletters if you register for the related service With your consent, sending commercial information also via email, to offer our products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general With your consent, profiling and analysis of the browsing experience for marketing and promotional purposes	Required for account creation and management and execution of your requests Optional for sending promotional messages on the products and services of and, possibly, of other group companies	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	As for the purposes related to the management of the account, your data are processed on the basis of the need to perform your request. As for the purposes of sending promotional messages, the data are processed only if you have given your specific consent.	The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site. Furthermore, in case of consent to the processing of data for marketing purposes, the data may also be processed by marketing agencies, market research or other companies, as data processors for purposes related to the management and sending of newsletters and commercial information via email, direct sales, market research or other promotional activities.	For the period strictly necessary to achieve the purposes for which they were collected. In the case of data processing for marketing purposes, the data are stored until consent is revoked or within the maximum terms allowed by law.

Telephone number

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Management of the request sent by the user Provision of the service requested by you (e.g. registration for events, webinars, newsletters, quotes) Allow account verification Help in recovering the account (if provided) With your consent, sending commercial information through an operator, via messaging services, SMS, etc., to offer our products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general	Required for management and execution of your request Optional for sending promotional messages on the products and services of and, possibly, of other Group companies	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	As for the purposes related to the management of the account, your data are processed on the basis of the need to perform your request. As for the purposes of sending promotional messages, the data are processed only if you have given your specific consent.	The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site. Furthermore, in the event of consent to the processing of data for marketing purposes, the data may also be processed by marketing agencies, market research or other companies, as data processors for purposes related to the management and sending of newsletters and commercial information via email, direct sales, market research or other promotional activities.	For the period strictly necessary to achieve the purposes for which they were collected. In the case of data processing for marketing purposes, the data are stored until consent is revoked or within the maximum terms allowed by law.

Postal addresses

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Management of the request for information / contact Provision of the service requested by you (e.g. registration for events, webinars, newsletters, quotes) With your consent, sending commercial information to offer our products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general	Required for management and execution of your request Optional for sending promotional messages on the products and services of and, possibly, of other Group companies	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	As for the purposes related to the management of the account, your data are processed on the basis of the need to perform your request. As for the purposes of sending promotional messages, the data are processed only if you have given your specific consent.	The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site. Furthermore, in the event of consent to the processing of data for marketing purposes, the data may also be processed by marketing agencies, market research or other companies, as data processors for purposes related to the management and sending of newsletters and commercial information via email, direct sales, market research or other promotional activities.	For the period strictly necessary to achieve the purposes for which they were collected. In the case of data processing for marketing purposes, the data are kept until the consent is revoked, or within the maximum terms allowed by law.

IP address and browsing data

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Navigation on the site Installation of technical / session cookies to improve the functionality of the site With your consent, sending commercial information also via email, to offer our products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general With your consent, profiling and analysis of the browsing experience for marketing and promotional purposes	Required to visit the site and access the various features of the site Optional for profiling and / or sending promotional messages on the products and services of and, possibly, of other Group companies	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	Your data are processed on the basis of the need to provide you with the necessary tools to visit the site and access the features made available. As for the purposes of sending promotional messages, the data are processed only if you have given your specific consent.	The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site. Furthermore, in case of consent to the processing of data for marketing purposes, and possible profiling, the data may also be processed by marketing agencies, market research or other companies, as data processors for purposes related to management and sending newsletters and commercial information via email, direct sales, market research or other promotional activities or profiling activities	For the duration of the session and the entire duration of use of the site. In the case of data processing for marketing and / or profiling purposes, the data are stored until consent is revoked, or within the maximum terms permitted by law.

Data relating to the licensed products and / or services subscribed and to the operations carried out in the Store, data relating to the request

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Management of requests for assistance and information / contact With your consent, sending commercial information to offer our products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general With your consent, profiling and analysis of customer needs and purchase propensities, and how to use the services to anticipate customer needs and adapt our products and services to them	Required for handling your request Optional for profiling and / or sending promotional messages on the products and services of and, possibly, of other Group companies	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	As for the purposes related to the management of the account, your data are processed on the basis of the need to perform your request. As for the purposes of sending promotional messages and / or profiling, the data are processed only if you have expressed your specific consent.	The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site. Furthermore, in the event of consent to the processing of data for marketing purposes, the data may also be processed by marketing agencies, market research or other companies, as data processors for purposes related to the management and sending of newsletters and commercial information via email, direct sales, market research or other promotional activities.	For the period strictly necessary to achieve the purposes for which they were collected. In the case of data processing for marketing purposes, the data are kept until the consent is revoked, or within the maximum terms allowed by law.

Content of requests sent through the contact form (e.g. VAT number, any qualification as reseller or customer)

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Request management With your consent, sending commercial information to offer our products or services, to conduct surveys on the degree of customer satisfaction, market research, promotional activities in general With your consent, profiling activities for marketing and promotional purposes	Required for handling your request Optional for sending promotional messages on the products and services of HOTEL SMERALDO and, possibly, of other group companies and for profiling activities	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	Your data are processed on the basis of the need to execute your request. As for the purposes of sending promotional messages and / or profiling, the data are processed only if you have expressed your specific consent.	The data could be communicated to other companies, which operate as data controllers, for the technical management of the account and site. Furthermore, in case of consent to the processing of data for marketing purposes, and any profiling, the data may also be processed by marketing agencies, market research or other companies, as data processors for purposes related to the management and sending newsletters and commercial information via email, direct sales, market research or other promotional activities or profiling activities.	For the period strictly necessary to achieve the purposes for which they were collected. In the case of data processing for marketing purposes, the data are kept until the consent is revoked, or within the maximum terms allowed by law.

Personal data contained in the CV (contact details, work experience, etc.)
NOTE: please do not enter sensitive data in the CV

Purpose of the treatment	Mandatory or not to provide data	Method and place of treatment	Legal basis for data processing	Recipients of the data	Data retention period
Management of applications received and staff selection	Mandatory for the evaluation of the candidacy by	The treatments connected to the web services of this site take place at the headquarters of the owner. Personal data are mainly processed with automated tools. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.	Your data are processed on the basis of the need to evaluate your CV on the basis of your request expressed by sending the CV itself.	The data could be communicated to third parties (e.g. personnel selection agencies) for purposes strictly related to the management of the application.	For the period strictly necessary to achieve the purposes for which they were collected, that is, for the period necessary to evaluate the application submitted. In any case, the CVs received are canceled every 12 months.

You can find more information relating to the processing of your personal data (for example in relation to the purchase / subscription of products or services) in the information that is available in any other sections of the site and that is appropriately highlighted.

Rights of the interested parties

You can access your data at any time and free of charge, receive your electronic personal data in a structured and commonly used format that is readable mechanically and ask us to transmit it to another data controller (data portability), as well as have it corrected, updated, modified or eliminate (subject to any applicable exceptions). We inform you that requests for deletion of data are subject to the legal obligations and conservation of documents that are imposed by law or regulations.

Where the processing of your data is based on consent, you have the right to withdraw consent at any time. Therefore, you always have the right to object to the sending of newsletters and to the processing of data for all or only some of the marketing or commercial purposes. You can also update the data provided by sending an email to , or by mail to , • • • .

When contacting us, you must ensure that you include your name, email address, postal address and / or telephone number (s) to be sure that we can handle your request correctly.

If you believe there is a problem with how we handle personal data, you will have the right to file a complaint with the national or any other EU or EEA country's data protection authority.